Terms & Conditions

By accessing our website, booking an appointment, or using our services, you agree to the following Terms and Conditions. Please read them carefully before using our services.

1. Appointments & Bookings

Appointments are subject to availability and confirmation.
Clients are encouraged to arrive on time to ensure full service delivery.
Late arrivals may result in shortened service time or rescheduling.
Walk-in services are subject to availability.

2. Cancellations & Rescheduling

We request advance notice for appointment cancellations or rescheduling.
Failure to inform us in advance may result in service limitations for future bookings.
Velour by Shaheda reserves the right to cancel or reschedule appointments due to unforeseen circumstances.

3. Payments

All service prices are subject to change without prior notice.
Payments must be made in full after the completion of services.
We accept cash and other available payment methods as displayed at the salon or website.

4. Service Satisfaction

If you are not satisfied with a service, please inform us immediately during your visit.
We do not offer refunds once a service has been completed.
Any service-related concerns must be raised within a reasonable time after the appointment.

5. Health & Safety

Clients must inform our staff of any allergies, skin sensitivities, medical conditions, or pregnancy prior to receiving services.
Velour by Shaheda is not responsible for reactions resulting from undisclosed conditions.
We maintain strict hygiene and safety standards for all services.

6. Personal Belongings

Clients are responsible for their personal items.
Velour by Shaheda is not liable for loss, theft, or damage of personal belongings within the salon premises.

7. Gift Cards & Promotions

Gift cards and promotional offers are non-refundable and non-transferable unless stated otherwise.
Promotions cannot be combined with other offers unless specified.

8. Website Use

All content on this website, including text, images, and logos, is the property of Velour by Shaheda.
Unauthorized use or reproduction of content is prohibited.

9. Limitation of Liability

Velour by Shaheda shall not be held responsible for any indirect, incidental, or consequential damages arising from the use of our services or website.

10. Changes to Terms

Velour by Shaheda reserves the right to update or modify these Terms & Conditions at any time. Continued use of our services indicates acceptance of the updated terms.

11. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of Bangladesh.

12. Contact Information

For any questions regarding these Terms & Conditions, please contact us through our website or visit our salon.